Enables clients to leverage full capabilities of Microsoft Digital Contact Center Platform TTEC Digital's WFM Adapter makes it easier for clients to leverage the full capabilities of Microsoft DCCP, ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More At its Ignite developers event today, Microsoft announced the addition of ...

Microsoft Dynamics 365 is a comprehensive customer relationship management (CRM) solution packed with advanced features enhanced by AI capabilities. It offers a robust set of tools to help businesses ...

Microsoft made big waves this year with its ChatGPT investments and generative artificial intelligence enhancements to Bing search and its Edge browser — for better or for worse. Today, it went down ...

It's October 1, which means it's time for Microsoft's Dynamics 365 and Power Platform 2020 Wave 2 features to begin rolling out. Microsoft also is using the Wave 2 rollout kick-off to announce a few ...

As companies look to derive more benefits from their Voice of the Customer programs, Microsoft plans numerous updates to Dynamics 365 Customer Voice. As companies look to derive more benefits from ...

SALT LAKE CITY--(BUSINESS WIRE)--NICE inContact, a NICE business (Nasdaq: NICE), today announced that companies can now integrate Microsoft Teams and Microsoft Dynamics 365 Customer Service with NICE ...

Hendrick Automotive Group is one of the largest privately owned automotive dealership groups in the United States. The Charlotte, North Carolina–based company operates more than 130 dealerships, ...

Hearing the unmistakable “thump” of a Royal Enfield motorcycle’s engine invariably brings forth images of traversing long open roads. Since 1901, when the first motorcycle was produced in the UK, to ...

Like virtually every other major tech company, Microsoft is currently on a mission to bring machine learning to all of its applications. It’s no surprise then that it’s also bringing ‘AI’ to its ...

Microsoft wants to help businesses digitize and adapt as the coronavirus pandemic continues to spur digital transformation across industries. An important part of that is making sure companies can ...