Most organizations still have some type of a business telephone system (formerly called a PBX, more often called a communications server or cloud-based system). That system typically falls under the ...

The behavior of your medical office staff on inbound and outbound calls can have a positive or negative impact on your business. Whether a receptionist is scheduling an appointment or a nurse is ...

17 March 2014 While e-mail and other forms of electronic interaction have become more and more common in business communications, the telephone is still very important. Most of us use a telephone - ...