Gadget on MSN

Telviva integrates phones into Teams

Cloud communications specialist Telviva has launched Call2Teams, South Africa’s first software-as-a-service (SaaS) solution ...
CMS Wire

Teams Phone extensibility for Dynamics 365 Contact Center and Certified ISV Solutions

Mar 17, 2025 -- By: Johnny McCormick and Jacob Grimm-- Contact centers are key to exceptional customer support and business growth, yet many struggle with integrating AI driven experiences and ...
Redmond Magazine

Microsoft Opens Teams Phone to Custom Call Workflows

Microsoft is expanding the capabilities of Teams Phone with a new extensibility preview that allows organizations to build and integrate custom call workflows using Azure Communication Services (ACS).
Security

Anywhere365 collaborates with Microsoft to launch Teams Phone Extensibility

Anywhere365, a provider of cloud-based contact center and dialogue management solutions, has today announced that through its long-term relationship with Microsoft, it will be introducing Microsoft’s ...
No Jitter

How To Integrate Microsoft Teams Phone and the Contact Center

As Microsoft has continued to expand Teams Phone features, companies are often using it to manage inbound calls, in effect utilizing Teams Phone as a lightweight call center. At the same time, many ...
No Jitter

I Read the Microsoft Teams Voice SLAs So You Don’t Have To

At the end of the Microsoft keynote at Enterprise Connect, there was an announcement that, effective April 1, the Teams Phone Service Level Agreement (SLA) will be for 99.999% uptime – or “five 9s” as ...