Cisco announces Webex AI agents for meetings and customer service. Learn what IT teams should check about availability, ...

When a personal artificial intelligence agent makes a purchase or fixes a problem for someone, it often signs in as that ...

Australian e-tailer Kogan has identified 10 customer service use cases so far for an AI agent that it built in collaboration ...

Since January the use of AI agents for customer service tasks has exploded by a compound annual growth rate of 2,199%, according to a new report by Salesforce. The number of agents available has more ...

Will AI Replace Customer Service Agents?Question #2: What Will the Customer Service Agent Role Look Like in the Future?Question #3: When Should a Human Handle Customer Service Instead of AI?Question ...

Customer service is evolving fast. Traditional chatbots and support teams alone can’t keep up with rising expectations. That’s where AI agents come in—smart, autonomous systems built to handle ...

Artificial intelligence is revolutionizing customer service across multiple industries. However, both industry professionals and American consumers say it’s a mixed blessing that requires a clear ...

Heathrow and Salesforce launched AI assistant Hallie to manage customer inquiries, boosting efficiency at the UK's busiest airport.

Jesse Zhang (left) and Ashwin Sreenivas (right) competed in science and math Olympiad competitions growing up. Now as cofounders of Decagon, the duo has raised $100 million to build AI agents that ...

When we outlined our CX trends for 2026, we talked about how autonomous service is replacing traditional customer service. Yes, our claim that the CSA (customer service agent) role is dead has a ...

Intercom Inc. is expanding the role of its Fin artificial intelligence customer agent beyond customer support for the first time, positioning it as a sales assistant that operates across all stages of ...